Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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We provide business support services which may include (depending on your package and scope): operational improvements, pricing and workflow support, systems setup, administration support, IT support, websites, accounting/admin processes, and related implementation work (“Services”).

We focus on practical delivery, but we do not provide regulated legal advice, and any financial or tax-related support is limited to what is described in your agreed scope and/or provided through appropriately qualified partners where required.

3) Quotes, proposals, and scope

3.1. Any quote or proposal is valid for 30 days unless stated otherwise.
3.2. Your agreement is the written proposal / scope, plus any written changes agreed later (email/WhatsApp counts).
3.3. If you request work outside scope, we’ll either (a) quote separately, or (b) bill at our standard rate of £[X]/hour if agreed.
 

4) How we work with you

4.1. You agree to provide timely access to relevant information, people, accounts, systems, and premises where needed.
4.2. Delays caused by missing info/access may move deadlines and may still be billable where time is booked.
4.3. Where we rely on data you provide (e.g., costs, job history, margins, route performance), you are responsible for its accuracy.
 

5) Timescales and delivery

5.1. Any timelines we give are estimates unless explicitly stated as fixed.
5.2. Implementation depends on third parties (e.g., website hosts, payment providers, software vendors, accountants, banks). We aren’t responsible for third-party delays.
 

6) Fees and payment

6.1. Fees are as set out in your proposal/invoice.
6.2. Unless otherwise agreed:

• setup / project work is invoiced upfront or in milestones

• ongoing support is billed monthly in advance
  6.3. Payment terms are [7/14] days from invoice date unless stated otherwise.
  6.4. Late payments may incur:

• statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, and/or

• reasonable debt recovery costs.
  6.5. If payment is overdue, we may pause work until your account is up to date.
   

7) Cancellations, pausing, and rescheduling

7.1. If you book calls/site days, you may reschedule with at least 48 hours’ notice. Late cancellations may be charged.
7.2. If you are on a monthly plan, you can cancel with 30 days’ notice (unless your proposal states a minimum term).
7.3. If you pause a project for more than 30 days, we may need to re-quote or re-schedule based on availability.

8) Third-party costs and software
 

8.1. Third-party services (e.g., hosting, domains, email services, CRM, routing tools, payment terminals, accounting software, subscriptions) are usually billed directly to you unless agreed otherwise.
8.2. We are not responsible for third-party terms, outages, price rises, or service failures.
8.3. Where we manage third-party accounts on your behalf, you remain responsible for paying those suppliers.

9) Websites, domains, and digital assets
 

9.1. Where we build or manage a website, you are responsible for providing/approving content, images, and any claims made on your site.
9.2. If we register a domain for you, ownership will be transferred to you on request once all invoices are paid.
9.3. After final payment, you receive the deliverables described in the scope (e.g., website files, admin access, documentation), subject to any third-party licence limits.
 

10) Intellectual property

10.1. Until full payment is received, all work product remains our property.
10.2. Once paid in full, you receive a licence to use the deliverables for your business.
10.3. We may reuse generic know-how, frameworks, and non-confidential methods we develop across clients.
10.4. We may showcase non-confidential work in our portfolio unless you request otherwise in writing.
 

11) Confidentiality

11.1. Both parties agree to keep confidential information private and not share it unless required for delivery or by law.
11.2. This includes pricing, processes, customer details, staff info, and financials.
11.3. Confidentiality does not apply to information already public or independently developed.
 

12) Data protection

12.1. Each party will comply with applicable UK data protection law (UK GDPR and the Data Protection Act 2018).
12.2. Where we handle personal data for you, we will only use it to deliver the Services and keep it reasonably secure.
12.3. You confirm you have the right to share any personal data you provide to us.
 

13) Your responsibilities and decision-making

13.1. You remain responsible for business decisions and outcomes, including staffing, pricing, compliance, safety, payroll, tax filings, and legal obligations.
13.2. We can advise and implement agreed systems, but you are the final decision-maker.
 

14) Liability and warranties

14.1. We will provide Services with reasonable care and skill.
14.2. We do not guarantee specific results (e.g., profit increases, customer growth, conversion rates), because outcomes depend on factors outside our control.
14.3. We are not liable for:

• indirect or consequential loss (loss of profit, loss of business, loss of goodwill)

• issues caused by third-party providers

• issues caused by inaccurate information you supply
  14.4. Our total liability, whether in contract, tort, or otherwise, is limited to the total fees paid by you in the 3 months before the event giving rise to the claim (or £[cap], whichever is lower), except where the law does not allow limitation (e.g., fraud, death/personal injury caused by negligence).
   

15) Termination

15.1. Either party may terminate by giving written notice as per your plan (typically 30 days).
15.2. We may terminate immediately if:

• invoices remain unpaid beyond 14 days after reminder

• you request unlawful activity

• you behave abusively or unreasonably towards our team
  15.3. On termination, you must pay for work completed up to the termination date and any non-cancellable third-party costs.
   

16) Force majeure

Neither party is liable for failure or delay caused by events outside reasonable control (e.g., illness, severe weather, power/internet failure, supplier outages, fire, flood, strikes). We’ll communicate and resume as soon as practical.
 

17) Disputes and complaints

17.1. If something’s wrong, tell us as soon as possible so we can put it right.
17.2. If a dispute arises, both parties agree to attempt to resolve it in good faith before court action, including a call and (if needed) mediation.
 

18) Changes to these Terms

We may update these Terms occasionally. The version in force is the one provided at the time you agree to a proposal or begin work.

19) Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.